GEX-100: Guest Experience Course for Security Professionals

GEX-100 is the Eight Point Solutions Guest Experience Course for Security Professionals, a 4-hour online course for security officers, event staff, venue staff, front desk and lobby personnel, supervisors, and anyone who stands between the public and a facility with a uniform on. Delivered self-paced on the EPS Portal from Lanham, Maryland, the course trains the officer to own the guest's night from the curb to the exit: run the queue, the door, wayfinding, re-entry, and egress as security functions, meet ADA Title III public accommodation requirements without guessing, handle service animals by the two questions the law allows and nothing else, run a lost child protocol to the standard the National Center for Missing and Exploited Children publishes, serve every guest to the same standard regardless of background, and write the incident report that survives review. Content aligns with ADA Title III, the Code Adam model, ASIS International security officer guidance, and International Association of Venue Managers guest services practice. Tuition is $25.00. The official GEX-100 Course Syllabus, Version 1.0 is included in Module 1. Five modules cover the guest journey, ADA Title III compliance for security personnel, service animal policy, lost child protocols and vulnerable persons, and cultural awareness and incident report writing. Completion requires all five modules, every module quiz passed at 80 percent or higher, the 50-item final examination passed at 90 percent or higher, and the course sign-off. The EPS Guest Experience Certification is serial-numbered, recorded in the EPS registry, verifiable through the EPS Portal, and valid for two years. The credential documents completion of EPS training. It is not a state security license, it does not replace employer post orders, and it does not authorize any use of force. GEX-100 is governed by EPS-DIR-001 and the GEX-100 Course Syllabus. Built to be taken alongside CSV-100, the EPS Customer Service Course. Samuel Romanzo, Training Director. Kawika Rogers, Managing Partner.