GEX-100G: Guest Experience Course

GEX-100G is the Eight Point Solutions Guest Experience Course, a 4-hour online course for employees, managers, servers, hospitality and front desk staff, retail teams, teachers, office floor wardens, event volunteers, and church or community staff. Delivered self-paced on the EPS Portal from Lanham, Maryland, the course trains you to support arrivals, queues, directions, re-entry, and departure; recognize disability access requirements; apply service animal inquiry rules; activate a lost child response; support vulnerable guests; and document incidents. Content aligns with ADA Title III, relevant Title II distinctions, the Code Adam model, ASIS International professional conduct guidance, and International Association of Venue Managers guest services practice. Tuition is $25.00. The official GEX-100G Course Syllabus, Version 1.0 is included in Module 1. Five modules cover the guest journey, ADA access responsibilities for employees and volunteers, service animal policy, lost child protocols and vulnerable persons, and cultural awareness and incident report writing. Completion requires all five modules, every module quiz passed at 80 percent or higher, the 50-item final examination passed at 90 percent or higher within two attempts, and the ten-item course sign-off. The EPS Guest Experience Certification is serial-numbered, recorded in the EPS registry, verifiable through the EPS Portal, and valid for two years. The credential documents completion of EPS training. It is not a professional license, government certification, first aid or CPR card, or authority to eject, detain, search, or use force. It does not replace workplace procedures or the emergency action plan. GEX-100G is governed by EPS-DIR-001 and the GEX-100G Course Syllabus, Version 1.0. Built to be taken alongside CSV-100G, the EPS Customer Service Course. Samuel Romanzo, Training Director. Kawika Rogers, Managing Partner.