Customer Service & Order Processing Specialist

Position Overview

PAN-TECH Deburring is seeking a dependable, organized, and customer-focused Customer Service & Order Processing Specialist to support our customer service and daily order management operations.

This position is ideal for someone who enjoys communicating with customers, organizing information, processing orders, and ensuring that business transactions are handled accurately and efficiently.

The successful candidate will serve as an important point of contact for customer inquiries, order updates, documentation, and general administrative coordination. Working remotely, the individual will collaborate with internal departments to help maintain smooth communication between customers, sales representatives, and production personnel.

We welcome applications from candidates with backgrounds in customer service, retail, administration, order entry, data management, and office support. Previous manufacturing experience is helpful but not required.

Key Responsibilities

• Respond to customer inquiries through email, telephone, and other approved communication channels.

• Receive, review, enter, and process customer orders accurately.

• Maintain updated customer accounts, order records, and digital documentation.

• Provide customers with order confirmations, status updates, and relevant information.

• Coordinate with internal departments regarding order requirements, processing schedules, and delivery updates.

• Review incoming orders to ensure that customer details, quantities, specifications, and documentation are complete.

• Follow up on pending orders, customer requests, and outstanding inquiries.

• Assist with preparing quotations, invoices, purchase orders, and order-related documents.

• Maintain organized spreadsheets, databases, and customer communication records.

• Identify and communicate order discrepancies or customer concerns to the appropriate department.

• Provide professional and timely customer support while maintaining a positive customer experience.

• Handle sensitive business and customer information with discretion.

• Assist with general administrative and operational support when required.

Requirements & Qualifications

• Strong written and verbal communication skills.

• Good organizational and time-management abilities.

• Basic computer proficiency and familiarity with Microsoft Office or Google Workspace.

• Ability to manage customer inquiries and multiple administrative tasks.

• Strong attention to detail and accuracy when entering and reviewing information.

• Professional telephone and email communication skills.

• Ability to work independently and remain productive in a remote environment.

• Good problem-solving skills and a customer-oriented attitude.

• Reliable internet connection and a suitable remote working environment.

• Previous experience in customer service, order processing, data entry, retail, or administrative support is preferred but not mandatory.

Preferred Skills

• Customer Service & Client Relations

• Order Processing & Order Entry

• Data Entry & Record Management

• Email and Telephone Communication

• Microsoft Excel & Google Sheets

• CRM and Database Management

• Administrative Support

• Document Preparation

• Problem-Solving & Conflict Resolution

• Time Management and Organization

Benefits

• Fully remote work arrangement.

• Competitive hourly compensation based on experience.

• Paid training and onboarding.

• Opportunities for professional development and career growth.

• Supportive and collaborative working environment.

• Paid time off, subject to company policy and eligibility.

• Opportunities to develop customer service, administrative, and order management skills.

• Consistent work schedules and clear performance expectations.

Specific benefits and eligibility will be confirmed during the hiring process.