Customer Service Representative

Freightliner of Broward is seeking a professional and customer-focused Customer Service Representative to provide remote support to customers and assist with day-to-day customer service operations. The role will involve responding to customer inquiries, handling calls and emails, providing accurate information, resolving concerns, documenting interactions, and coordinating with internal departments to ensure customers receive timely and effective support.

• Respond to customer inquiries by phone, email, and online communication channels.

• Provide accurate information about products, services, appointments, and general inquiries.

• Resolve customer concerns professionally and efficiently.

• Document customer interactions, requests, and resolutions.

• Follow up with customers to ensure issues are properly addressed.

• Coordinate with Sales, Parts, Service, and other departments to resolve customer needs.

• Process customer requests and route complex issues to the appropriate team.

• Maintain accurate customer records and information.

• Assist with scheduling appointments and coordinating customer requests.

• Monitor customer inquiries and ensure timely responses.

• Maintain a professional and positive customer experience.

• Perform other customer service and administrative duties as assigned.

• Previous customer service, customer support, or related experience preferred.

• Excellent verbal and written communication skills.

• Strong problem-solving and active listening abilities.

• Professional and friendly approach when interacting with customers.

• Strong organization and attention to detail.

• Ability to manage multiple customer inquiries and priorities.

• Comfortable using email, Microsoft Office, CRM systems, and online communication tools.

• Ability to work independently and effectively as part of a remote team.

• Reliable internet connection and suitable remote-work environment.

• Must be legally authorized to work in the United States.

• Competitive compensation with opportunities for performance-based increases

• 100% remote work environment

• Paid time off and company holidays

• Medical, dental, and vision benefit options

• 401(k) retirement savings plan

• Professional training and career development

• Opportunities for career advancement

• Supportive and collaborative team environment

• Ongoing learning and skills development

• Opportunity to work with experienced professionals in the commercial transportation industry

• Employee discounts and additional company benefits, where applicable